Terms and conditions
Free transport from:
It is important that you know that:
Ram Industrie srl prepares the shipment within 48 hours and adopts an Express home delivery service. If your order is properly processed and shipped, you will receive a confirmation e-mail.
If delivery should delay, it could be that the address indicated is incorrect or incomplete; or the recipient is absent. In any case, the courier is obliged to leave a notice of passage, which indicates a telephone number to call to request a second passage for which there are no additional costs.
The courier CANNOT offer you to go and collect the package at the branch.
The courier is required to personally deliver the package to you. Under no circumstances can you leave it outside the door or in the garden.
Couriers are required to repeat the delivery.
After two unsuccessful delivery attempts, the package goes into storage.
When a delivery goes "in storage" we contact you ourselves, we will release the storage and we will make sure that your package is delivered as soon as possible. Also in this case you are not required to pay anything but simply wait for the package to arrive returned to delivery.
Additionally, you are required to:
Do not expect Delivery at a predetermined time.
Do not expect telephone contact, the courier is not required to call you before making a delivery, except to get directions to the destination.
Our customer service is available for further clarifications on 0293790167 or write us via email at email@example.com
GENERAL CONDITIONS OF ONLINE SALE
These conditions are valid exclusively between the company RAM INDUSTRIE srl, registered office in Lainate (MI) via G. Verga 6/8, VAT number 02697390124, hereinafter referred to as '' RAM '' and any person who makes online purchases on website www.ram-industrie.com hereinafter referred to as '' CUSTOMER ''. These conditions may be subject to changes and the date of publication of the same on the site is equivalent to the date of entry into force.
These conditions govern purchases made on the website www.ram-industrie.com, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree n. 206/2005, amended by Legislative Decree. n. 21/2014 and by Legislative Decree 70/2003 on electronic commerce.
ARTICLE 1 - Object of the contract
With these general conditions of sale, RAM sells and the CUSTOMER remotely purchases the tangible movable goods indicated and offered for sale on the website www.ram-industrie.com. The contract is concluded exclusively through the internet, by accessing the CUSTOMER at the address www.ram-industrie.com and the creation of a purchase order according to the procedure provided by the site itself.
The customer undertakes to read these general conditions of sale, in particular the pre-contractual information provided by RAM, before proceeding to confirm his order, and to accept them by affixing a "flag" in the indicated box.
In the order confirmation e-mail, the CUSTOMER will also receive the link to save a copy of these general conditions of sale, as required by art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.
ARTICLE 2 - Pre-contractual information for the consumer - art. 49 of Legislative Decree 206/2005
Before concluding the purchase contract, the CUSTOMER examines the characteristics of the goods that are illustrated in the individual product sheets at the time of the CUSTOMER's choice.
Before the conclusion of the purchase contract and before the validation of the order with "payment obligation", the CUSTOMER is informed about:
- total price of the goods including taxes, with details of shipping costs and any other costs, but with the exception of any customs costs for some non-EU countries;
- terms of payment;
- the term within which RAM undertakes to deliver the goods to the courier;
- conditions, terms and procedures for exercising the right of withdrawal (Article 6 of these conditions) as well as the model withdrawal form referred to in Annex I, part B of Legislative Decree 21/2014;
- information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;
- existence of the legal guarantee of conformity for the purchased goods;
The CUSTOMER may at any time and in any case before the conclusion of the contract, take note of the information relating to RAM, the geographical address, telephone and fax number, e-mail address, information that is reported, also below:
RAM INDUSTRIE S.R.L.
registered office Via G. Verga 6/8 Lainate (MI)
Phone. 02.93790167 fax 02.93790175
ARTICLE 3 - Conclusion and effectiveness of the contract
The sales contract is considered concluded when RAM send to the CUSTOMER an e-mail that confirms of the order. The e-mail contains the CUSTOMER data and the order number, the price of the goods purchased, the shipping costs, where due, and the delivery address to which the goods will be sent and the link to be able to print and file a copy of these conditions.
The CUSTOMER undertakes to verify the correctness of the personal data contained therein and to promptly notify RAM of any corrections.
RAM undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the site and the actual product may emerge. Furthermore, the photographs of the products presented on www.ram-industrie.com do not constitute a contractual element, as they are only representative.
ARTICLE 4 - Product availability
The availability of the products refers to the actual availability at the time the CUSTOMER places the order. This availability must in any case be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other CUSTOMERS before confirming the order.
Even after sending the order confirmation e-mail sent by RAM, there may be cases of partial or total unavailability of the goods. In this case, the order will be rectified with the elimination of the unavailable product and the CUSTOMER will be immediately informed via e-mail through a new sales confirmation. The Customer will be refunded in the manner that will be indicated to us.
If the CUSTOMER requests the cancellation of the order, by terminating the contract, RAM will refund the amount paid within 14 days from the day RAM became aware of the customer's decision to terminate the contract.
ARTICLE 5 - Terms of payment
Any payment by the CUSTOMER can only be made by means of the credit cards indicated on our sites, by bank transfer, or by Paypal payment method.
In case of payment with Paypal, the actual charge will take place when RAM sends the order confirmation e-mail.
The communications relating to the payment and the data communicated by the CUSTOMER when this is done take place on special protected lines. The security of payment by credit card is guaranteed through VBV (Verified by VISA) and SCM (Security Code Mastercard) certification.
RAM accepts payments via:
Credit Card on Banca Sella secure server (Visa, Mastercard, CartaSi, American Express)
To pay with PostePay, select the payment method in the shopping cart by "credit card on Banca Sella secure server"; confirmed the order, you will automatically access the Banca Sella page. Then choose the first item at the top: Visa with 16-digit card number.
At this point it will be sufficient to enter the data of your PostePay card: card number consisting of 16 digits, expiration date and e-mail address (ignore the other data).
Using the BankPass Web service, you can pay without having to enter your credit card number. BankPass Web is a service promoted by ABI. For more information on BankPass Web, visit the official website. Most Italian banks adhere to BankPass Web. Request more information directly from your bank.
Credit Card on Banca Sella's safe and secure server: the safest and best known Italian service on all e-commerce sites. The information relating to your credit card details will be sent to Banca Sella (Help-desk ecommerce Tel. 015 2434640) through a secure server that uses the 128-bit SSL3 protocol, the highest security standard for sending information. sensitive through the Internet. Therefore, the data relating to the credit card are processed exclusively by Banca Sella for the checks necessary to authorize the online payment. The SSL protocol is issued, certified and guaranteed by Verisign: www.verisign.com. RAM does not have access to your credit card, as the transaction takes place directly between your PC and the bank.
Your credit card will be charged only at the time of shipment and only for items actually shipped. If an order contains securities that have proved untraceable, the amount of these items will be automatically deducted from the sum indicated at the time of order registration.
ARTICLE 6 - Prices
All sales prices of the products indicated on our sites are expressed in Euros gross of any discounts and include VAT.
Any discounts on products will be automatically indicated in the cart before completing the purchase
Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process before payment is made.
The CUSTOMER accepts the right of RAM to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and indicated in the confirmation e-mail sent by RAM to the CUSTOMER.
In the event of an IT, manual, technical, or any other type of error that could result in a substantial change, not foreseen by RAM, of the retail price, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the CUSTOMER will be refunded within 14 days. from the day of cancellation.
ARTICLE 7 - Right of withdrawal
In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.
The CUSTOMER who intends to exercise the right of withdrawal must notify RAM through an explicit declaration, which can be sent to the following email address: firstname.lastname@example.org
In case of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he communicated to RAM his will to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.
The goods must be returned to RAM INDUSTRIE S.R.L. , at the headquarters of Lainate (MI) via G. Verga 6/8, CAP 20020.
The direct costs of returning the products are borne by the CUSTOMER.
The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, RAM will refund the amount of the products subject to withdrawal within a maximum period of 14 days.
As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, RAM may suspend the reimbursement until receipt of the goods or until the CUSTOMER demonstrates that he has returned the goods to RAM.
RAM will reimburse using the same payment method chosen by the CUSTOMER during the purchase. In the case of payment made by bank transfer, and if the CUSTOMER intends to exercise his right of withdrawal, he must provide RAM, by accessing the contact us section, the bank details: IBAN, SWIFT and BIC necessary for the reimbursement, by RAM .
ARTICLE 8 - Legal guarantee of conformity
In case of receipt of non-compliant or defective products, the CUSTOMER has the right to restore the conformity of the product without charge by repairing or replacing the product. The CUSTOMER can exercise this right if the defect occurs within two years from the delivery of the goods and complaint The customer must communicate via the following internet email email@example.com the defect found or the non-conformity. RAM will arrange, at its own expense, to organize the collection of the product, compatibly with the CUSTOMER's availability.
ARTICLE 9 - Delivery methods
The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of the order no later than 7 days. from the date of receipt by the CUSTOMER of the order confirmation e-mail sent by RAM.
ARTICLE 10 - Responsibility
RAM assumes no responsibility for disservices attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disservices of the internet, in the event that it is unable to execute the order within the time stipulated in the contract.
ARTICLE 11 - Access to the site
The CUSTOMER has the right to access the site for consultation and making purchases. No other use, in particular commercial, of the site or its content is permitted. The integrity of the elements of this site, whether audio or visual, and the related technology used remain the property of RAM and are protected by intellectual property rights.
ARTICLE 12 - Cookies
RAM WEB sites use '' cookies ''. Cookies are electronic files that record information relating to the CUSTOMER's navigation on the site (pages consulted, date and time of consultation, etc.) and that allow RAM to offer a personalized service to its customers.
ARTICLE 13 - Integrality
These General Conditions of Sale consist of the totality of the clauses that compose them. If one or more provisions of these General Conditions of Sale is considered invalid or declared as such pursuant to the law, regulation or following a decision by a court with jurisdiction, the other provisions will continue to have full force and effect.
ARTICLE 14 - Applicable law and competent court
These General Conditions of Sale are subject to Italian law.
Any dispute that does not find an amicable solution will be submitted to the exclusive jurisdiction of the Court of Milan.
In any case, it is possible to optionally resort to the mediation procedures referred to in Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale.